国外日常生活英文会话「电话礼仪」
「电话英文」考验了你的听、说两大语言能力，对于程度基础的学习者来说可能会困难了点，
以下分享了关于通话时的交谈会话，包括：电话礼仪、回复对话、常见的片语...等，提供您将英文打好基础，
有效应用于日常生活会话中。
B：Good morning. This is Citi Bank. May I help you? 早安,这里是花旗银行，我能效劳吗?
或 Good morning. This is Citi Bank. What can I do for you? 早安,这里是花旗银行，我能为您效劳吗?
B：Who do you want to talk [speak] to? 请问找哪位呢?
或 Who would you like to speak with? 你找哪位?
The name of the person you are calling, please? 请问受话人的尊姓大名?
或 May I ask who’s calling,please?请问你是哪位?
或 May I have your name, please? 请教大名好吗? 或 Who's calling, please?请问是哪位?
或 Excuse me, where is this call coming from?抱歉,请问你是哪位?
或 Hello, who is this? 你好,请问你是哪位?
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A：Hello.This is Peter speaking. 你好, 我是Peter
May I speak to Mr. Eric? 请问Eric先生在吗? 或 Could I speak to Eric please? 我可以跟Eric讲话吗?
或 Is Eric there? Eric在吗? 或 I would like to speak to Eric? 我可以跟Eric讲话吗?
A：Could you connect me to extension number 212, with Eric? 请帮找转接分机号码212,Eric
B：One moment, please. I will transfer your call to Eric. 请稍等,我将转接你的来电给Eric。
B：Yes, he is. Please hold on a second. 他在,请稍等一下。
Hold, please. 请稍等。 或 Hold on, please. 请稍等。
Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗?
Could you hold on a moment, please? 请稍等一下 或 Just a moment, please. 请稍等一下。
C：It’s me正是我或 Yes,speaking 是的,我正是
Yes, I'm in charge是的,我就是相关负责人
I'm in charge of that. 我就是负责此事的人
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A：Do you have any idea where he is? 你知道他在哪里吗?
B： I'm afraid he cannot be reached by telephone. 恐怕用电话联络不上他。
B：He's at work right now. Do you want his phone number? 他现在在上班。你要不要他电话号码?
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B：【打电话人要找的人不在，询问对方是否留言，多种说法~】
He's not here right now. 他现在不在这里。
He's out. 他出去了。 或 He's just stepped out. 他刚好出去了。
Would you like to leave a message? 你要留言吗?
He's in a meeting right now. 他现在正在开会。I’ll ask him to call you back. 我会请他回电.
You've just missed him. 你刚好错过他了。I’ll tell him that you called. 我会转告他你打来.
Would you like to leave a message? 请问你要留言吗?
He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
Can I take your name and number, please? 可以留下你的姓名和电话吗？
A：When he comes back, can you have him call me at (04) 23193988?
(他回来后, 能不能让他打 (04)23193988 这个号码给我?)
Do you know when he will be back? 你知道他什么时候会回来吗?
Can I leave a message? 我可以留个话? 或 Can I leave a message please?我可以留言吗?
Could you please ask (name) to call me back? 我可以留下姓名回来后找我?
B：Is this a urgent matter? 这是急事吗? Shall I take a message?要我留个讯息吗?
Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
或 Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.
当然, 如果你可以等我一下下, 让我找张纸写下来。
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B：【对方打错电话】
I'm sorry, but there's nobody here by this name. 抱歉, 这里没这个人。
I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话了。
What number did you dial? 你打几号?
B：【听不懂对方讲话时】
I’m sorry. I didn’t catch what you just said. 不好意思, 我没有听到你讲的.
Could you put that in more specific terms? 能说得明确一点吗?
Can you please speak a little more slowly? 你可以请慢一点吗?
Sorry,but I didn’t catch that, would you mind spelling it, please? 抱歉,我没听懂，请您拼一下好吗?
Can you please speak a little louder? 你可以讲大声一点吗?:
Can you repeat again, please? 能不能请你再重复一次?Call Center服务
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉。(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉。(请再说一次)
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C：【在忙时可能会产生的说法】
I have a call on the other line now. Can I call you back? 我另外还有一通电话要接。我再打给你好吗？
I'm busy at the moment. Can I get back to you a little later? 我此刻正在忙。待会儿再打过去给你好吗？
Would you call me back in about 30 minutes, if possible? 可能的话，请你约三十分钟后再打给我好吗？
I'm sorry but I'm in a meeting. Could I call you back? 很抱歉我正在开会。我再回你电话好吗？
I'm just about to go out. 我正要外出。
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常用片语有/
hold on 或 hang on 稍待一会
→ Please hold on a second, I’ll put him on the phone.请稍等一下，我叫他听电话。
get through 接通电话,打通
→I can’t get through,the lines must be crossed .我打不通电话线路一定是故障了。
put (the call)through 转接 →Please put the call through to…请帮我转接…
hang up 挂电话→You hang up hurriedly 你急忙挂上电话
pick up 捡起、拿起→She picked up the telephone near her. 她就近拿起了电话听筒。
Call someone back回电给某人→Please call me back.请回电给我。
cut off 中断、切断→We were cut off in the middle of our conversation . 我们正交谈时，线路被切断了。
call back 回电→Would you mind calling back sometime tomorrow. 明天有空请你回个电话给我好吗?
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