Business Writing -Letter of Positive Adjustment (1)
Business Writing -Letter of Positive Adjustment (1)
Dear Mr. Lou
RE: FREE OF CHARGES FOT SECOND REPAIR FEE
I am sorry that this situation has occurred. I am willing to pay the price if repair $1400 because this product is still under the warranty.
I appreciate that you confirm this situation so that u can be more careful next time. The problem you have been experiencing is cause by a faulty neglect of internal operation. There is no excuse for this mistake of course.
I feel very dory about causing your inconvenient and thank you for telling this bad news. If you have any problem again, please contract me directly.
With best wishes,
John Lee