在歐洲旅行 airbnb一直是我的首選

身為窮留學生 住不起高級旅館 而歐洲的平價旅館品質是驚人的寒酸

共用廁所 房間裡設洗臉臺是常態 我很不喜歡這種監獄式的格局裝潢

之前在羅馬用airbnb訂了一個房間 因為房東不在而獨享整層公寓

算是我最喜歡的一次體驗 開啟之後布拉格 布達佩斯 甚至回米蘭後

都只訂單人公寓 搬回奧斯陸也只能改租單人studio徹底與世隔離了

 

但是今年開始 我在airbnb運勢開始走下坡 年初訂了倫敦的房源

結果房東在我出發前一天消失 聯絡不到人 連房間切確地址都不知道

深夜致電airbnb客服 這件事在他們給我一張折扣券當賠償

我熬夜紅眼緊急在booking.com訂過一家廉價旅館之下落幕

後來在都柏林訂的房源出乎意料遠離市區 還算差強人意就算了

在柏林的房東怪怪的 但前幾天她去旅行 我自己住一層也算還行

直到這次巴塞隆納極惡之旅 我對airbnb的信任遭受前所未有的打擊

 

我打了五百多字負評 airbnb評價字數限制500 以下為獨家完整版：

Worst ! Worst experience in airbnb ever. I already reported Airbnb about this host. 
Please read changyeol's reference in October 2017, which happened to him will happen to you as well! Because it literally happened to me. I shouldn't ignored changyeol's words just because the host got so many other positive references. 
Carol didn't reply my messages and my call after I landed Barcelona airport. After one hour, he send messages said we could only meet after 14:30pm. However we supposed to meet at 12:00pm. He said it was an emergency issue of his work. And he is not a hotel, I should drag my suitcase and carry my heavy backpack strolling on streets waiting for him, which I actually did since there was no choice. I felt tired and frustrated , it was definitely not a good welcoming-starting of a vacation. 
Carol wasted my 3 hours for waiting for him. 
 
When he finally showed up, he just kept mentioned how busy he was as a tourist guide. He was standing outside of his building to introduce the neighborhood , like a SOP process, neglected that how tired I was and I just wanted to put my backpack and luggage down in a safe room.I didn't even have the ability to pretend concentrated. 
He said "sometimes , guests are late I will wait for them also. It's not big deal. " First of all, I'm not the guest who makes he waiting, I am the guest who waited him for 3 hours. Secondly, I thought one of the Airbnb spirit is making guests feel home , if I received someone's booking and money , I will try my best to take full responsibility to make my guests felt welcome.  Unfortunately I didn't think Carol had ever put himself in my shoes for even one second. His unthoughtful made me more frustrated , almost cried out. 
Then he showed me the room which was not I booked. I agreed to change the room before because I thought it would be the same quality since they were the same price. But it was small , dark and cold, even without a desk.  I said I didn't like this room and I felt upset because of him. However, he didn't seem care, just said " It's not the first time this kind of things happened. But it's the first time I met someone as difficult as you. So you want to leave now?" Then he went to his room drank coke and chatted loudly with his friend. I don't know how easy going other travelers were , but I didn't feel respect and sincere from this host. Anyway, I booked a hotel right away. It was the first day I arrived a new city , woke up to catch the flight at 5.00am from Oslo and ,thanks to Carol,until almost 5.00pm,  I still dragged my suitcase around Barcelona as a homeless. 

Finally, he promised me that he will give me full refund immediately as the last thing he could do for me. But I didn't received it. I had to ask Airbnb to step in to deal with it. Then he send me 500kr, but the amount I paid was more than 1700 kr. After back and forth contact (2 calls and all day continually messages) with Airbnb, I finally got refund. 
But what can't be returned is my time , energy and mood to visit tourist spots on the whole day. Carol literally ruined my first impression of Barcelona. 

Every word I typed is true. 

 

若懶得看英文的朋友 請直接跳過看下述抱怨應該也能瞭解大概

其實當下我聽見房東躲在隔壁房 和朋友笑鬧喝可樂

是決定離開那個房間出門觀光 忘記這一切 但戴著太陽眼鏡下樓後

忽然想起觀光完累得半死 還要回來見到他那張醜惡的嘴臉嗎

為什麼我沒像以前一進旅館 馬上把行李箱打開 把東西都擺出來呢  

是不是本質上根本不信任這個房間沒有鎖的房源

不信任這個一百多個好評 但在我面前卻那麼不誠懇 囂張跋扈的屋主？

獨自旅行的好處 是可以聽見內心深處直覺的呼喊 

可以正視內心深處的心之所向 我走到一半掉頭回去那個鬼屋

拿出ipad訂了一家牀會崩塌 位於市中心的旅館

敲門告訴那個鬼房主說我要走了 退全部費用給我

你知道他說什麼嗎？ 他說他也覺得我要住那麼久 現在搞成這樣

我住在這大家心裡也不痛快 他會馬上退費給我 對於我的離開

他完全不覺得不開心或有任何負面情緒 他很ok喔 

 

好討人厭的嘴臉 就一如遲到三個小時 害我在機場無處可去三個小時

一見面還理直氣壯地說 他當導遊有多忙多辛苦 等幾個小時又怎麼樣

有時客人沒準時到他還不是要在家等 我說 你在家舒服的等

我拖著行李箱 背著大包包在路上等 你拿來相提並論？ 

而且我現在有讓他等嗎？ 別人讓他等是別人的事 跟我有什麼關係？

他依然涎皮賴臉說 沒遇過我那麼難對付的人 

我當下真想撕爛他的人皮面具 看看底下是什麼腐敗的廚餘殘羹

他從頭到尾就是一個王子病患 只想著對他的損害 對他的利益

連我棄住走人 他的態度也是 “喔沒關係啊 你沒惹王子不開心

要走就走吧 王子並沒有因此被惹怒喔 所以別擔心 滾吧”

這態度和思考邏輯怎麼似曾相似？

喔 因為和我去年踏馬的西班牙樓友如出一徹 同個爛模子印出的嘴臉

 

離開他家那一秒 即使再度拖著行李箱回到街頭奔走 我內心卻感到舒坦

其實事情都有預兆的 在預訂前的問與答詢問時 

就覺得他有種忽略你的提問 自己一直說自己想說的資訊 非常不誠懇的怪異感

我問他房間在幾樓 他在那裡說要怎麼搭車從機場過去

就如同我等了三小時 一見到他 他不趕緊慰問 不趕緊帶我上去放行李

要我背著包包 拉著行李箱 在他家樓下聽他講解十分鐘附近超市在哪 交通資訊

上了樓我跟他說我並不滿意這間房間 這房間品質根本不像網頁照片上的房間 

他也是拿出一張地圖硬要我聽他說怎麼去其他景點 完全忽略我根本笑不出來

我說 ”我聽不進去 我現在情緒很不好“ 他說“你先聽 其他旅客都很喜歡我的講解“

那麼愛講解 怎麼不去死啊？怎麼不去死？ 真的很驚人 這種人能合法活著嗎？

他是生化人還是哪裡來的合成單細胞嗎？一點基本人性都沒有

這難道不是四歲小孩都懂得的同理心或察言觀色嗎

 

但我有個朋友說 他不信預兆這件事 因為事情後來結果不好

才會穿鑿附會說之前都是預兆 若事情後來發展是好的 那些還是預兆嗎？

的確 我去年訂了羅馬那間房間後 房東也是前一天完全不回訊息

我打電話給他 他才驚覺隔天有人要來住 但後來卻是我經歷過最好的airbnb體驗

 

總之 蠻天謾罵是無助於讀者的（但也罵了幾乎全篇了（而且確定有讀者？））

如果你想預定airbnb 必須要注意 以下的情況可能會發生在你身上

不要總覺得這是別人倒楣才會遇到 夜路走多誰都會碰到鬼：

 

1. 房東在前一天消失 或是更慘的是在當天消失 完全聯絡不上

2. 房間和照片完全不一樣 你入住的是一間又黑 又冷 只有一張牀的倉庫間

3. 房東和你同住一層 但除了限制你用水用電之外 完全把你當空氣

4. 你離開之後房東控訴你毀壞本來就已經壞了的家電/傢俱

利用airbnb平臺要求你賠款 或直接扣除你的保證金

 

如果這件事發生了 請千萬記得拍照存證 對話記錄也存起來

這些證據都是對自己的保護屏障 尤其隻身在國外 你的血淚別人都不會同情

只有你是自己的中南海保鏢 振作起來 像個俄羅斯女子般堅強 

回到家鄉再好好哭泣 再用曼秀雷敦修復遍體傷痕

 

這件事airbnb後來擠牙膏般 一點一點退了住宿費 並補償100美金加上15歐 

但我耗費了一整天跟airbnb人員打電話 傳簡訊

連在聖家堂裡面都還在為這件鳥事頻頻回訊 人家還以為我事業做多大

甚至造成狗急跳牆在booking.com預定了另一場地獄 這個待下回分曉

不過比起booking.com 因為airbnb有收服務費 還算是求助有門

客服人員也很客氣 能夠拿回完整退款 算是不幸中的大幸了

說到底 在加泰隆尼亞的猛烈攻擊之下 我還是幸運的 

 

後記：

airbnb後來說我的負評違反評價原則 所以自行刪除了

網路上傳聞的airbnb會刪負評保護host是真的 這世界哪還有正義？